Effective corporate governance is critical to the long-term success of Primacy. Our Board and all our team members are committed to maintaining and enhancing strong corporate governance frameworks that underpin our relationship with our customers, stakeholders and the community at large.

The following provides the details of the General Insurance Code of Practice, our Privacy Policy, our Financial Services Guide and our Customer Complaints Handling Procedure.


General Insurance Code of Practice:

The General Insurance Code of Practice sets out the minimum standards of service that can be expected from the insurance industry and requires insurers to be open, fair and honest in their dealings with customers.

The Code Governance Committee is the independent body that monitors and enforces insurers’ compliance with the General Insurance Code of Practice.

Their purpose is to drive better Code compliance, helping the insurance industry to improve its service to consumers.
Click here for information on the Code Governance Committee


Privacy Policy

Our Privacy Policy sets out how Primacy collects, stores, uses and discloses personal information.


Financial Services Guide:

Our Financial Service Guide aims to ensure that retail clients receive good quality advice and are able to make informed decisions.


Customer Complaints and Feedback

Your feedback is important to us. Our aim is to provide you with quality products and consistently great service in the moments that matter. If you have a complaint about one of our products, or about the service you have received either from us directly or from one of our partners or suppliers, we would like to hear about it and have the opportunity to resolve it for you.

Should you ever be dissatisfied with our service, please let us know and we’ll do everything we can to resolve things in accordance with our Customer Complaints Handling Procedure, which can be found below.


Family Violence Policy

Customers who indicate or disclose family violence are able to access support that is appropriate to their circumstance.  We may need to be flexible and vary our approach based on individual circumstances, including providing more personalised support to help customers navigate our processes.

Where you may disclose family violence, or where we have reason to believe family violence is occurring, we will handle this information sensitively and will consider, on a case by case basis, various measures to support you in accordance with Allianz’ Family Violence Policy, which can be found below.